Provides bus service to DC, Baltimore, Philadelphia and Boston. Departs from four locations across the city. They use new buses, with wifi and extra leg room.
Place Categories: Transportation.Place Tags: Bus and Transportation.
May 29, 2012 -
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Aug 03, 2012 -
I booked a ticket on a 6:30am bus from NY to DC. Arrived 6:10am. 6:15, no bus. 6:30, no bus. 6:40, it starts to rain. Everyone is outside on the street with no cover, getting rained on. No bus. 6:50, no bus. 7am, it’s now pouring. No bus.
Someone finally tracked down a rep from this lousy company – there was no one at the bus stop – and they claimed they “combined” the 6:30 and 7:30 busses. Meaning they cancelled the 6:30 and never bothered to tell any of us that got up at 5am or earlier to make this bus.
By 7:40, the 7:30 bus had still not shown up and I spent $136 on Amtrak to get me to DC for important meetings. No idea when a bus finally showed up.
I highly recommend booking anything BUT Bolt Bus. I would never trust them to get me where I needed to go. They showed a total disregard for customer service. To cancel a bus – at 6:30am, no less – and not notify people is inexcusable.
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Address : 33rd and 7th, New York
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